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Extra resources for Business Objects: The Complete Reference (Osborne Complete Reference Series)
Secondary Some users log into BusinessObjects to develop their own reports, refresh queries, and interactively analyze the data. These are primary users whom you will define in Supervisor and grant access to BusinessObjects resources and software modules. However, you will also have a secondary segment of users who consume the information provided by report authors and analysts. These secondary users may never log directly into BusinessObjects; in fact, they may not even know BusinessObjects exists (unless you do some positive promotion, covered in Chapter 4).
In some respects, this is true of many IT projects in which the measure of success is simply whether the application is delivered on time and on budget. In achieving IT goals, there are a number of ways to measure success: ■ Several custom OLTP reports eliminated ■ Reduction in IT overtime or contract programmers for developing custom reports ■ Elimination of duplicate, competing report systems ■ Number of users trained versus number of users who log into BusinessObjects ■ Number of queries executed each month ■ Number of standard reports accessed Refer to Chapter 15, “Monitoring User Activity,” for approaches to tracking BusinessObjects usage.
This all sounds pretty obvious, doesn’t it? It should be! The issue is that while these business goals are often used to get project funding, with all the technological and organizational issues involved in delivering BusinessObjects, it’s easy to forget why you started on this endeavor. The project team gets so focused on setting up the infrastructure, they leave it for the users to figure out what to do with these newfangled tools. In some rare organizations, where computer and data literacy is high, it may be a valid approach simply to deliver the tools.